Where we ship

We ship to all 50 US states and the District of Columbia only at launch –
a real street address is required (no PO boxes until we add a carrier that accepts them). International
shipping is not available yet; the certification marks on the mat (FCC, CE) cover the markets we plan to enter.

Rates and free shipping

The cart and checkout always show the exact amount before payment – there are no surprises after
you place the order.

Dispatch speed

Orders placed before 2pm ET leave our US fulfilment point within
1-2 business days. Weekend and holiday orders dispatch on the next business day. You receive a
confirmation email immediately and a second email with tracking the moment the label is created.

Transit times

Standard delivery runs 3-6 business days in the contiguous states; Alaska,
Hawaii and remote addresses can take a little longer. Times are carrier estimates, not guarantees – if a parcel
stalls, contact support with your order reference and we open a trace.

Tracking and delivery

Every order ships with a tracking number by email. Delivery does not require a signature; if weather or a
carrier delay pushes a parcel past its estimate by more than two business days with no scan, tell us.

Received a damaged box? Photograph it before opening and email support within 48 hours – a
replacement ships free, no return of the damaged unit required in most cases.

Lost or missing parcels

If tracking shows delivered but nothing arrived, check with neighbors and building staff first,
then email support within 7 days. We investigate with the carrier and either resend or refund in full –
you are never left paying for a parcel that did not arrive.