What is covered

Elumara warrants the warming mat and controller against manufacturing defects in materials
and workmanship for 12 months from the delivery date. When a valid claim is approved we repair
the unit, replace it with the same model, or replace it with an equivalent model if production has moved on –
at no cost to you, including shipping within the US.

Covered examples: a zone that stops heating, a controller that will not power on, a cable that
fails at the connector under normal use, a silicone surface that delaminates.

What is not covered

• Wear from misuse, drops, crushing or animal/child damage.
• Repairs or opened enclosures by anyone other than Elumara.
• Operation without the supplied isolation pad, or on surfaces it was not designed for.
• Cosmetic wear, staining or odours from normal cooking use.
• Damage caused by voltage or power conditions outside the listed 120V ~ 60Hz specification.

How to file a claim

1. Email support@elumara.com
   with your order reference (ELM-XXXX or store email).
2. Describe the fault and attach a short video or photos – it is the fastest way to approval.
3. Add the serial detail printed on the controller base so we match the unit.
4. We reply within 2 business days with approval, a prepaid label or a troubleshooting step if one is needed.

Coverage period

This limited warranty supplements – it never replaces – the implied warranties and consumer
rights your state grants you, which some states do not allow manufacturers to limit.

Care that keeps cover intact

Use the isolation pad under the mat, clean with a damp cloth while cool and powered off, store
rolled or flat away from sharp loads, and keep liquids away from the controller. Follow the care notes in the
product wiki and the warranty stays exactly as written above.